|Why is my order/item missing?
| Why is my order incomplete?
• We might have sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on email@example.com or simply visit the contact us form on our website.
| What do I do if my item is damaged?
• Our team takes special care of each order to ensure your order reaches you in perfect condition. If by any chance you do receive a damaged item, please contact us on firstname.lastname@example.org
| What happens if an item is out of stock?
• We will notify you at the time of check out if the item selected is not in stock.
• In the rare circumstance where the order has been accepted and due to some reasons, we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag.
• Alternatively, you may contact our Customer Service team who will try their hardest to find the same or an alternative item for you or give you an approximate time of when the item will be back in stock. You may contact us on email@example.com or simply visit the contact us form on our website.
| Why do we display products that are out of stock online?
• We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.
| What does my status mean?
• Processing means your order has been confirmed and is now being prepared.
• Shipped means your order has now left the warehouse, you will receive a notification confirming dispatch.
• Delivered means your order has been delivered to the given shipping address.
• Cancelled means your order has been cancelled either by you or us.
| How are the products packaged?
• Each of the individual products are securely packaged in bubble wrap and put into a bag or box. The box is sealed well ensuring a safe delivery to your doorstep.
| How do I know my order has been confirmed?
• After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
| How quickly can I return an item?
• Our returns procedure is simple and easy if:
* Product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt.
* Product is damaged on arrival
* Product received is different from what you’ve ordered
* Product must be as new, not used, in re-sellable condition, in its original package as it was delivered to you
* Package must include all items including accessories, manual, stickers, warranty card, etc.
• Please click here to learn more our return process, terms & conditions.
| What if I receive an item with manufacturing defect?
• Our team work very hard to ensure our products are of the highest quality for you. You may contact us on firstname.lastname@example.org or simply visit the contact us form on our website and we will be happy to help you solve the issue with your item.
| What items are not eligible for return?
• Products we can’t process for return are listed below:
* Personalized items
* Items on sale
* Electronic items where the original seal is broken
* Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
* Damaged items due to misuse, even if they are still under warranty period
* Items that have been assembled, used, altered or installed, unless defective
* Items that were sealed and require their hygienic levels to be intact from the manufacturer
* Further exceptions are mentioned along with the product description.
| Do you ship regionally and internationally?
· Mobilecovers.pk currently offers delivery in the Pakistan,
| How much do you charge for delivery / shipping?
• Delivery within the Pakistan is free of charge for order above PKR 1000
• We aim to deliver your items within 3-5 working days if items are available in stock. Else it will be as mentioned on the product while shopping.
• We aim to deliver to all international addresses within 10 working days across all major countries. Shipping rates are determined by weight and location. Please review the shipping fees towards the end of the checkout process.
• Delivery outside the Pakistan may be subject to local import duties, custom duties or taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and PHONECASE.AE is not responsible for them.
• Additional legalisation and customs fees may be applicable outside the Pakistan and are to be paid by the consignee
• The international shipping rates are calculated on checkout based on the weight and dimension of your order
| How do I track my order?
• You can track your order from your account page, once your order is shipped, you’ll receive a notification that you order is dispatched. You can also contact our Customer Service Team on email@example.com or simply visit the contact us form on our website.
| When will I receive my order?
• We aim to deliver all items within 2 to 3 working days in the Pakistan, 5 to 10 working days in the GCC, 7 to 12 working days international shipments.